Helena Pombal

Helena Pombal has extensive work experience in the telecommunications industry. Helena started their career in 1998 as a Contact Center Supervisor at Telecel Group. Helena then joined Vodafone in 2000, where they held various roles such as Trainer, Communication Assistant, Contact Centre Coordinator, Content e Multimedia Management Team Coordinator, and Marketing Analyst. Their responsibilities included defining strategies, managing customer communication, coordinating contact center operations, and organizing press conferences. In 2015, Helena became involved in Customer Experience Management at Vodafone, where they analyzed and improved customer experiences, coordinated projects, and monitored performance indicators. In 2022, they joined SIBS as a Senior Key Account Manager, and in 2023, they became an Associate at ABN - Associação Brasileira de Neuromarketing.

Helena Pombal's education history begins in 1993 when they attended ISCSP-ULisboa / Instituto Superior de Ciências Sociais e Políticas - Universidade de Lisboa, where they obtained a degree in Comunicação Social. There is no specific field of study mentioned for this degree.

In 2021, Helena pursued a postgraduate degree in Digital Marketing at IPAM, which they completed in 2022.

Additionally, in 2023, Helena enrolled in the Instituto Brasileiro de Neuromarketing e Neuroeconomia to pursue another postgraduate degree, this time in Neuromarketing. Helena completed this program in 2024.

Helena also has several additional certifications. In 2023, they obtained certifications in various areas such as Technical HR Management from Multicompetencias, Marketing Trends in Social Media to Boost Sales in Your Company from LinkedIn, Branding from Rock University, Interactive Content from Rock Content, Digital Communication Tools from Cenjor - Centro Protocolar de Formação Profissional para Jornalistas, Sensory Marketing from the Instituto Brasileiro de Neuromarketing e Neuroeconomia, Content Production for the Web from Rock Content, Web Content Review from Rock Content, Social Media from Rock University, Creating a Podcast from Scratch: From Concept to Publication from Plataforma NAU, and Mastering Emotional Intelligence from Instituto Mindset Academy.

Lastly, Helena obtained multiple certifications in 2023 from Plataforma NAU, including: Cyberinformed Citizen, Advanced Level Communication and Collaboration through Digital Technologies, Cyber-Secure Consumer, Main Frauds and Risks in Email, Advanced Level Creating and Editing Digital Content, Advanced Level Management of Information and Digital Content, Introduction to Classified Information Security, The Pillars of Sustainability: The Future of Cities and the EU, and Advanced Level Privacy and Security in Digital Environments.

It is important to note that the obtained_month field is not provided for certain certifications.