Rosinda Duarte

Rosinda Duarte has extensive work experience spanning over multiple companies and industries. Rosinda worked at SIBS as the Head of BSS Development from December 2018 to the present. Prior to that, they worked at Portugal Telecom from October 2015 to November 2018, holding the position of Head of Top Corporate Managed Services. In this role, they were responsible for service management in IT and Communications operations for top corporate customers in sectors such as banking, public sector, and healthcare.

Before joining Portugal Telecom, Rosinda worked at PT Sistemas de Informação as the Head of IT Operations for the International Market from November 2011 to February 2014. Rosinda also held the role of Senior Operations Manager at the same company from 2003 to 2011. Additionally, Rosinda worked as a Billing Consultant at Wireline Services, Operations Department from 2000 to 2002.

Rosinda began their career as a Billing Consultant in the Development Team at PTC, PT Group from May 1997 to December 1999. Rosinda also has experience as a Teacher Assistant at ESCE IPS | Escola Superior de Ciências Empresariais do Instituto Politécnico de Setúbal from September 1996 to April 1997. Moreover, they worked as an MSc Scholarship Holder at JNICT - Junta Nacional de Investigação Científica e Tecnológica from September 1994 to September 1996.

Rosinda's early career includes being a Guest Researcher at Lawrence Berkeley National Laboratory from August 1995 to December 1995 and a Research Associate at the Laboratory of Energy Management - Electrical Engineering, University of Coimbra from September 1993 to August 1994.

Rosinda Duarte has a diverse education history. In 1995, they graduated from the Universidade de Coimbra with a Master's degree in Electrical Engineering, achieving a grade of 17/20. During the same period, they also completed their Bachelor's degree in Computer Science, earning a grade of 16/20. In 2007, Rosinda pursued a Postgraduation in Business Management at Universidade Católica Portuguesa, focusing on Business Administration and Management.

In 2009, they obtained a certification in Project Management (PMP) from PMI. Rosinda further expanded their knowledge in this area in 2012 by attaining an ISO/IEC 20000 IT Service Management Certification with a specific emphasis on Service Management. Additionally, Rosinda has obtained several other certifications, including DASA DevOps Fundamentals from APMG International in November 2019 and Scrum Fundamentals Certified from SCRUMstudy in February 2018.