Eduardo Radicchi Carvalho is an accomplished professional in the IT support and management sector with extensive experience spanning over 15 years. Currently serving as Gerente de contratos at IOS Informática, Organização e Sistemas Ltda since December 2022, Eduardo previously held roles at Hepta Tecnologia e Informática as a Supervisor since September 2018, and at Connectcom as Supervisor de operações de TI from July 2015 to September 2018. A background in technical support includes positions at Ministério do Esporte, NET Serviços de Comunicação S/A, Sigma Data Services Ltd, and CTIS, showcasing expertise in team supervision, process improvement, SLA compliance, and technical troubleshooting across various IT environments. Eduardo's educational foundation is provided by Facsenac.