Robert Russel Punongbayan

Robert Russel Punongbayan is a skilled technical support representative currently employed at PTW since December 2023, with prior experience at Exacot from April 2023 to October 2023, where interactions included assisting tech-savvy customers through live chat and email while troubleshooting issues. Prior roles include serving as a Customer Happiness Executive at Philippines AirAsia, Inc. from December 2021 to March 2023, managing support tickets and providing exceptional service to guests, and as a Preflight Executive at AirAsia from September 2020 to November 2021, focusing on operational efficiency during flight disruptions. Earlier experience as a Quality and Safety Officer at SEAir involved preparing documentation for safety management and compiling reports for senior management. Robert holds a Bachelor of Science in Aeronautical Engineering from Holy Angel University, earned in June 2020.