Mohammad Hassan

Mohammad Hassan is an experienced professional in patient access management and customer service operations, currently serving as Patient Access Manager at Sidra Medicine since March 2014. In this role, Mohammad oversees the Patient Administration Department, focusing on referrals, call center operations, and scheduling, while ensuring high-quality, patient-centered service. Prior to this, Mohammad held the position of Call Center Manager at Sidra Medicine, managing day-to-day operations in a 24/7 environment. Mohammad's extensive background in telecommunications includes positions such as FTTX Implementation Manager and Customer Care Section Head at Ooredoo Qatar, where responsibilities encompassed project management, customer journey planning, and performance analysis. Early career roles at XPress Telecommunications, Amcom Software, and IBM provided a foundation in technical support, installation, and training. Mohammad holds a Bachelor's Degree in Management Information Systems from Zarqa University and has previously studied at Minnesota State University, Mankato.