Emma King

Emma King serves as an Account Director at Sigma Connected Group, where responsibilities include leading key BPO accounts across various sectors, managing over 350 full-time employees, and enhancing business offerings in complaints handling. Previous roles at Sigma include Head of Client Operations, overseeing operational delivery of contact center teams, and Head of Complaints and Regulatory Oversight, focusing on strategic leadership in outsourced complaint handling. Prior to Sigma, Emma worked at Capita as Lead Operational Control Framework Manager, improving quality assurance processes in consumer credit, and held an interim position at Capital One leading PPI complaints. Emma's experience dates back to 2005 with positions at Assurant Solutions, covering customer relations and quality assurance. Educational achievements include a Diploma in Compliance from the International Compliance Association and a degree in Politics and Communications Studies from the University of Liverpool.