Ian Webber-Rostron

Ian Webber-Rostron serves as the Director of Operational Excellence at Sigma Connected Group since September 2023. Previously, Ian held the position of Consultant at IWRCX, focusing on enhancing customer and colleague journeys from January to November 2023. Notable past roles include Customer Experience Director at Club L London, where Ian oversaw all aspects of customer service, and Head of Customer Care at Missguided, where Ian managed customer care operations through the pandemic, achieving a customer satisfaction score of 86%. Ian's extensive experience also encompasses leadership positions at N Brown Group, Shop Direct Group, and Serco BPO, demonstrating a proven ability in operational transformation, customer experience enhancement, and strategic management within contact center environments.