Jamie O'Brien is a dedicated and experienced leader in the telecommunications sector, currently serving as the Director of Telecoms at Sigma Connected Group since 2024. Previously, Jamie held several roles including Interim Customer Experience Director at TalkTalk and External Partnerships Consultant at Shell Energy. With a notable background in continuous improvement and Lean methodologies, Jamie has successfully transformed operational processes while managing diverse teams in large organizations. Jamie's previous experience includes being the Head of Commercial Partnerships at OVO and a Senior Operations Manager at BT, where they significantly reduced complaint volumes through innovative customer care strategies.
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