Sravya Kallem

Sravya Kallem is a skilled professional with extensive experience in IT service delivery and customer support. Currently serving as a Service Delivery Coordinator at Sigma Healthcare since June 2022, Sravya assists IT stakeholders with procurement processes and supplier setup. Previous experience includes a role as a Customer Support Agent at PROBE Group, where responsibilities involved resolving customer inquiries, processing orders, and managing ticket queues. Sravya also has an internship at the Australian Computer Society and experience as a Cyber Security Analyst at CTRL Group, gaining knowledge in penetration testing and network monitoring. Educational qualifications include a Master’s degree in Network Management from Swinburne University of Technology and a Bachelor of Engineering in Computer Science Engineering from Jawaharlal Nehru Technological University.