Ana Villor

Ana Villor has a diverse range of work experience spanning over several years. Most recently, they worked as a Customer Support Advocate at Sign In Enterprise (Formerly Traction Guest) starting in October 2021. Prior to that, they were a Salesforce Administrator Trainee at MOSAIC from January 2021 to May 2021, where they underwent comprehensive training in customer relationship management and Salesforce administration.

Before their transition into the technology industry, Ana worked at Fairmont from an unspecified start date in 2017 until 2020. While there, they served as a First Office Assistant and Guest Attendant, where they excelled in customer service and office operations. Ana'sresponsibilities included addressing queries and issues from guests, answering phone calls, generating reports using Microsoft Office and other software, coaching and training colleagues, and participating in projects to maintain high standards of service.

In their earlier career, Ana worked as a Web Designer and Web Writer Content for various companies including AnaVillor from 2004 to 2016, Unisys in 2003, and Winmaster IT Solutions from 2000 to 2002. Prior to that, they worked as a Documentation and Process Analyst at DETRAN from 1996 to 1999.

Overall, Ana Villor has extensive experience in customer support, Salesforce administration, web design, content writing, and documentation and process analysis.

Ana Villor earned a Degree in Social Communication - Journalism from Estácio between 1995 and 1999. In 2021, they completed the Trailblazer Expeditioner certification from Trailhead, the Agile Crash Course for Beginners from Udemy, and the Salesforce Administrator Certification MOSAIC Fast Track to Customer Relationship Management Program from MOSAIC. Ana also obtained several Superbadges from Trailhead, including the Lightning Experience Reports & Dashboards Specialist, Security Specialist, and Business Administration Specialist Superbadges. In 2020, Ana Villor completed the Fundamentals of Administrative Professional course from Udemy, as well as the Introduction to Human Resource Concepts and Management Skills - Team Leadership Skills Masterclass 2020 courses. Ana has additional certifications such as the Traction Guest Certified Administrator from Traction Guest, as well as qualifications in Web Design, Web Editor, and Web Production from Instituto Infnet.