Renata Heitzman

Renata Heitzman is a Senior Professional with over 15 years of experience in Customer Experience, Customer Service, and Operations. Renata began their career as an Administrative Assistant at Penalty, where they developed skills in process control and event management. They served as a Customer Service Back Office Assistant, leading a team and enhancing operational efficiency. Renata continued to progress, holding roles such as Customer Service Analyst at Philips and Senior Operations and Projects Analyst, focusing on team development and strategic initiatives. Currently, Renata is a Senior Project Specialist at Signify, where they lead continuous improvement initiatives in customer service and logistics. Renata holds a Bachelor's degree in Business Administration from Universidade Ibirapuera.