Renee Rodriguez

Renee Rodriguez is a seasoned professional with extensive experience in customer support and order management, currently serving as the Customer Support, Post Order, and Dispute Resolution Manager at Signify since May 2018. Key responsibilities include managing high-volume inbound requests, team building, and driving cross-functional process improvements to enhance customer experience while maintaining service level agreements and key performance indicators. Prior roles at Signify and Philips Lighting included managing dispute cases, standardizing processes, and implementing data analysis to identify trends improving service efficiency. With a Bachelor of Arts in Business Administration and Management from Dover Business College, Renee's background also encompasses quality regulatory support and customer service coordination since 2007.