William Sotaquira Ayala

William Sotaquira Ayala has a diverse work experience spanning several roles and companies. William has held positions such as Sr Director of Customer Success Latam at Siigo, where they were responsible for operational planning, productivity, and budget management. Prior to Siigo, they worked at Liberty Latin America as an Associate Manager VMO, representing the company with assigned BPO vendors. William has also held roles at Emergia Contact Center as a Business Unit Director and Account Manager, as well as at OneLink BPO as a Workforce Manager and Senior Workforce Manager. Additionally, William has experience at Konecta Colombia as a Jefe de Workforce and Analista Workforce, where they were involved in budget control, project modeling, and operational planning. Overall, they have a strong background in customer success, operations management, and workforce planning.

William Sotaquira Ayala completed their education as follows:

- From 2002 to 2008, they studied at the Universidad de La Salle, earning a degree in Economics.

- In 2010, they attended the Universidad EAFIT, where they obtained a Specialist degree in Finance.

- William also pursued a Master's degree in Finance, specializing in Finance, General, at the Universidad EAFIT from 2010 to 2012.