Vicki Cantwell

Vicki Cantwell is an experienced IT Help Desk Support Specialist and Systems Engineer at Silver Cross Hospital since October 2003, where Vicki has contributed to fostering a customer service-oriented culture and excels in problem identification and resolution. Vicki's expertise includes serving as a liaison between users and the Cerner Support Team, providing training for new hires, and developing tutorials and policy documentation. Prior to this role, Vicki was an Administrative Assistant responsible for streamlining financial operations at the Director of Materials Management level, and owned Gourmet Candies by Vicki, Inc., where Vicki managed all aspects of the business. Earlier career experiences include roles as a Purchasing Assistant and Purchasing Secretary, focusing on process improvement and vendor negotiations.