Susanna Capaccio

Susanna Capaccio is an experienced Shore Experience Destination Manager at Silversea Cruises since August 2019, where the focus is on developing tailored shore excursion products for luxury cruise guests, involving collaboration with multiple stakeholders. Prior to this role, Susanna served as Shore Excursions Manager at Carnival UK from April 2006 to July 2019, leading a team to enhance guest experiences and maximize company profits through effective sales and marketing strategies. Susanna's career in the cruise industry began with roles in customer service, including Shore Excursions Assistant and Front Desk Receptionist, providing a solid foundation in tour product knowledge and customer relations. Educational qualifications include an MBA in Business Administration, Management, and Operations from the University of Southampton Business School and a Bachelor's degree in Tourism and Travel Services Management from the Free University of Bozen-Bolzano.