Duarte Serrano

Duarte Serrano is a Senior Business Analyst at Simbec-Orion since July 2018, where responsibilities include leading process improvement projects and managing change initiatives. Duarte has held various roles, such as Business Analyst, Project Manager, Project Lead, and Validation Lead. Previously, Duarte worked as a Desktop Analyst & Business Intelligence, providing first and second line support to end-users and addressing issues via a helpdesk system. Prior experience includes serving as an IT Support Technician at the European University Institute, offering first line support and managing helpdesk operations. Duarte holds a Bachelor's degree from Cardiff Metropolitan University and A-Levels in Information Technology and Business from St David's Catholic College.