Pete Packard

Pete Packard has extensive experience in management within customer service and sales environments. Currently serving as the Manager of Customer Contact Centers at Simmons Bank since May 2020, Pete effectively oversees operations to ensure staffing efficiency and quality objectives. Prior to this role, Pete spent a decade at Wyndham Destinations as an Operations Manager, leading a team of over 100 staff in an inbound call center to achieve production goals within budget constraints. Earlier positions include Sales/Training Bay Supervisor at Expedia, where Pete trained new hires and managed sales teams, and Sales Supervisor at MCI/Verizon Business, focusing on performance management in a telecommunications setting. Pete began a career in hospitality with roles at Colton's Restaurant Group, and holds an Associate of Arts degree in General Studies from Ozarks Technical Community College.