Theresa Hairston

Theresa Hairston is an experienced professional in customer engagement and training, currently serving as the Customer Engagement Manager at Simpay since September 2022. Previously, Theresa held roles at Fortis, including Customer Engagement/Sales Support Manager and Training Specialist, where responsibilities included creating and facilitating onboarding and developmental training. At International Bancard Corporation, Theresa was the Customer Solutions Lead, managing client relationships from onboarding to retention and excelling in customer care. Additionally, professional experiences include serving as a Corporate Trainer at North American Bancard, a Loss Mitigation Specialist at Flagstar Bank, a Mortgage Banker at Quicken Loans, and a Legal Clerk at Jaffe Rait and Associates, supplemented by education at Oakland Community College.