Diego Castillo

Diego Castillo is an experienced insurance and customer service specialist currently working at SimplePractice as an Insurance Specialist since August 2022, managing over 70 support tickets weekly related to insurance billing and collaborating with cross-functional teams. Prior to this role, Diego served as a Technical Support Specialist at Simple Biz Forms, where over 100 support emails were addressed daily, ensuring efficient order delivery and customer service. Additional experience includes a position as Community Associate at IWG plc, excelling in client relations and optimizing tenant support, as well as a Customer Accounts Representative at American Honda Finance Corporation, where effective problem-solving significantly improved customer retention. Diego's career began as a Community Management Intern at Walgreens. Diego holds a B.A. in Communication Studies from San José State University and an Associate of Arts in Business Administration from Berkeley City College.