Marcelo Simonka is a seasoned professional with extensive experience in customer success, quality processes, and analytics. Currently serving as Gerente de OPs CSX at Simples Dental since October 2024, Marcelo previously held roles at Cortex and Geofusion, focusing on enablement and customer success coordination. Marcelo's expertise includes process improvement, customer relationship management, and data governance, complemented by prior roles in process management at UOLDIVEO and Dualtec. Marcelo's background also includes operational leadership as COO at Nomer, and coordination of internet projects at OESP Mídia, showcasing a strong blend of technical and client-facing skills. Marcelo holds a Bachelor's degree in Fine Arts from USP and has a diverse portfolio that spans photography and digital design.