Keith McLamb is a seasoned professional with extensive experience in customer service and compliance roles across various industries. Currently serving as a Monitoring Experience Specialist at SimpliSafe since September 2022, McLamb excels in alarm monitoring support and customer engagement with emergency services. Previous experience includes working as a Compliance Coordinator at Southeastrans, Inc., where responsibilities included overseeing subcontracted transportation compliance for Medicaid services. McLamb also held positions at T-Mobile as an Account Expert, Teleperformance as a Supervisor, and Capital One in various customer service and managerial roles, notably increasing customer satisfaction and enhancing service delivery. Earlier experience includes sales roles at Wyndham Resorts and Vacation Village Resorts, demonstrating a strong capability in both customer advocacy and sales strategies.
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