Kelly Kadlec is an experienced professional in customer support and operations management, currently serving as Global Solutions Owner at J.R. Simplot Company since April 2021, overseeing Salesforce Service Cloud and myTrailhead as well as leading digital delivery initiatives. Prior experience includes a role as Vice President of Merchant Support Operations at Visa, where strategic direction was provided for a global team in customer technical support. At Authorize.Net, Kelly directed Technical Support Contact Center teams, supporting a significant merchant base. Previous roles also include managing a startup customer service unit for Medicare plans at Wellpoint, Inc., and leading delegate communications for an international student travel program at Ambassador Programs. Kelly holds a BA in Communications and Psychology from Concordia College.
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