Joana Z.

Joana Z. has a long and diverse work experience. Joana began their career in 2007 as a Production Worker/Assistant Manager at Rose Valley Homestead, where they were responsible for maintaining animal sheds, equipment, and facilities, as well as overseeing the general care of livestock. In 2011, they moved to Ausgrid as a Customer Service Representative, delivering exceptional customer service through telephone and email enquiries. In 2015, they became the Hotel Manager at Hvar Out Hostel, strengthening the quality performance level by reshaping the culture and providing supervision to the management of the hostel. In 2016, they took on the role of Managing Director at Book Transfer Croatia, leading a team of 20 high-skilled professionals and designing and employing relevant marketing strategies to improve business growth and sales. In 2021, they joined Thryv Australia as a Thryv Service Specialist, where they implemented quality communication, customer support, and product representation for each client. Finally, in 2022, they joined both Darzin- Stakeholder Management Software and Simply Stakeholders - a Darzin Software Product as a Manager, Customer Success, Customer Success Team Leader, and Customer Success Analyst.

Joana Z. attended Tafe Digital from 2021 to 2022, where they obtained a Cert 3 Information Technology in the field of Information Technology.