Dan Eddie

Dan Eddie is a seasoned professional with extensive experience in customer service and organizational transformation. Currently serving as the Director of Customer Service at Simplyhealth since November 2021, Dan previously held the role of Founder at ShiftingCulture, emphasizing the importance of evolving company cultures in response to market changes. Dan also contributed to Vanarama as Customer Experience Director and led multiple contact centers for Care UK as IUC Contact Director. Prior roles include Head of Cultural Transformation and Head of Customer Services at First Utility and AXA Wealth, respectively, along with a history of managing contact centers at Barclays Originations and First Direct. Dan's career reflects a strong focus on customer engagement and cultural development, supported by an educational background in Human Movement Studies from Leeds Beckett University.