Mike Messinger

Mike Messinger has a diverse work experience spanning multiple industries. Currently, they hold the position of Director Customer Success, Enterprise Accounts at Simpplr since January 2022. In this role, they are responsible for the success, loyalty, and growth of 15 marquee enterprise accounts. Prior to this, from January 2020 to December 2021, they worked at Simpplr as a Principal Customer Success Manager, where they were responsible for developing and executing strategic account plans for 15 enterprise accounts.

Before joining Simpplr, Mike worked at Satmetrix from 2010 to 2018. Mike'sroles at Satmetrix include Senior Enterprise Customer Success Manager, where they were responsible for the success, loyalty, and growth of 6-10 enterprise accounts, and Senior Manager of Professional Services, where they managed a team of program managers and acted as an escalation point for engagement issues. Mike also served as a Senior Program Manager, where they designed, implemented, deployed, and managed enterprise-wide cloud CEM programs based on the Net Promoter Score methodology.

Earlier in their career, Mike worked at World Energy Labs as a Business Development Account Manager, where they managed new business development opportunities and custom development projects. Mike also worked at Informative, Inc. as a Senior Solutions Producer, where they designed, implemented, deployed, and managed SaaS VOC community programs.

Furthermore, Mike has experience working at Oracle as a Consultant for the Global Marketing Programs Team, where they assessed global marketing campaign development and created improvement plans. Mike also worked at Virage as a Senior Project Manager, where they designed, implemented, and managed websites for efficient video content viewing. Additionally, they worked at Ernst & Young Consulting as a Marketing Program Manager, where they developed successful marketing programs for top revenue-earning divisions.

Overall, Mike Messinger has demonstrated expertise in customer success, account management, program management, and marketing throughout their career.

Mike Messinger attended the University of California, Santa Cruz, where they obtained a Bachelor of Arts (B.A.) degree in Modern Society and Social Thought. Mike also holds a certification as a Net Promoter® Certified Associate from the Satmetrix Net Promoter Community.