Rafael Rezende has over two decades of expertise in customer service and currently leads the branches in Paraná and Santa Catarina at Simpress. In this role, they manage strategic indicators to enhance customer experience, demonstrating a commitment to excellence in service delivery. Previously, Rafael held various technical and managerial positions at companies such as Qualitron and Aliseu Tecnologia, where they developed skills in electronic maintenance and customer support. Rafael also holds a Bachelor of Technology in Computer Networks from Faculdade Sumaré and is pursuing ITIL V3 Foundation certification at KA Solution.
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