Barbara M. is an experienced Implementation Manager currently at Sinch since February 2022, with a strong background in customer advocacy and service management. Prior to Sinch, Barbara held similar roles at Inteliquent from June 2016 to February 2022 and at Global Cloud Xchange as a Sr. Service Manager from March 2014 to April 2016, serving multiple Fortune 500 clients and collaborating with various internal teams to meet customer needs and exceed established SLAs. Earlier positions include serving as a Sr. Customer Logistics Representative at Waste Management, Inc. and as a Sr. Service Manager at Vanco, LLC, where Barbara supported Fortune 100 clients on a global network service platform. The early career at United Airlines involved managing a team of network engineers, achieving a high success rate in network support. Educational pursuits include ongoing studies at Moraine Valley Community College and a background from Western Illinois University.
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