Bruna Cardoso

Bruna Cardoso is a Junior Customer Support Analyst at Sinch, where responsibilities include ticket triage and monitoring via JIRA, cause analysis, problem resolution, and inter-team communication to enhance customer experience. Bruna has previously held roles as a Customer Support Intern and Customer Success Intern, contributing to ticket management for LATAM clients and assisting with customer onboarding and communications. Earlier experience includes bilingual support at Equinor, handling ServiceNow tickets and providing customer service for expatriates, as well as administrative assistance at PortoBay Hotels & Resorts, focusing on commercial support and event management. Bruna is pursuing a degree in Marketing from Centro Universitário UniCarioca, expected to complete in July 2024.