Alexander Kharlamov

Alexander Kharlamov currently serves as the CX Process Engineering Lead at Optus, focusing on enhancing customer experience since October 2022. Prior experience includes a role as Senior Manager in Behavioural Data Science at Commonwealth Bank, where the integration of behavioural and data science aimed to improve financial wellbeing. Alexander has also supervised multiple MSc projects at institutions such as Cranfield School of Management and the University of Warwick, contributing significantly to fields including Operations, Supply Chain Management, and Engineering. Previous research fellowships at Aston Business School, the University of Birmingham, and other universities explored topics like mental health in business, blockchain technology in healthcare, and trans-disciplinary design engineering. Alexander holds a PhD in Engineering from the University of Warwick and multiple degrees in Industrial Engineering and Management, along with experience in industry collaboration that has resulted in published research and significant operational innovations.