Alexandra Ridings

Alexandra Ridings is an accomplished professional with extensive experience in sales performance and customer experience management. Currently serving as Go to Market Manager for Mobile Postpaid & Prepaid Products at Optus since July 2020, Alexandra has held multiple roles within the organization, including Sales Contact Centre Campaign Manager, Performance Lead, and Continuous Improvement Lead. In these positions, Alexandra has focused on driving sales through strategic telemarketing campaign execution, improving customer experience, and identifying process enhancements across global contact centres. Prior to Optus, Alexandra worked as a Team Leader at Datacom, a Performance Coach and Customer Value Specialist at Suncorp Group, and held roles in retail sales and visual merchandising for David Jones and Creative Activation.