Victoria Lau

Victoria Lau currently serves as a Project Manager for Contact Center Support at SiriusXM, where responsibilities include overseeing the reporting development process and prioritizing requests from the channel management team. Previously, Victoria held several managerial roles at Verizon from 2006 to 2018, including Manager of Network Transformation, where key contributions involved leading programs to enhance customer experience through the migration to a fiber platform. Victoria also drove growth in customer service operations as Manager of Performance Assurance, utilizing data analysis to improve engagement and satisfaction. Further expertise includes financial analysis and coordinating large-scale training initiatives across multiple regions. Victoria holds a B.S. in Global Business Management and an MBA from Fairleigh Dickinson University, as well as a Mini MBA in Data Driven Management from Rutgers Business School.