Francois Caron

Francois Caron is an experienced professional in business process management and service improvement, currently serving as Change Enablement Process Owner at SITA since April 2023. Francois has held various roles at SAP Customer Experience as an Operations Specialist since January 2018 and previously worked as a Business Process Analyst at Bombardier from July 2016 to October 2017. With a significant tenure at IBM from 2000 to 2016, Francois contributed as a Transition Delivery Process Architect, Continual Improvement Specialist, Account Process Manager, and Quality Program Manager/ISO 9000 Coordinator, where responsibilities included implementing ITIL-aligned processes, managing ISO quality certification, and enhancing operational efficiencies for Fortune 500 companies. Earlier experience includes serving as Documentation Manager at ISM (Québec), where Francois centralized IT knowledge and streamlined process documentation.