Hakima Bouklachi

Hakima Bouklachi is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Regional Customer Service Manager and Senior Manager of Service Operations at SITA since May 2015, Hakima excels in leading and developing specialized teams to enhance customer satisfaction through top-tier support activities. Prior roles include Head of Customer Service for France at Telefónica, Global Service Manager at Telefónica Cloud, and various positions such as Customer Service Manager, European Sales Coordinator, and Account Manager at Easynet Group. Hakima holds a BA, Hons in Business in Europe from The Manchester Metropolitan University and a DESS in Economics from the University of Paris I: Panthéon-Sorbonne.