Khaldoun Ahmad

Khaldoun Ahmad is an experienced IT and telecommunications professional with a robust background in systems management and support. Currently serving as the TOCC and Service Desk Manager at SITA since June 2012, Khaldoun has held various roles including IT Team Lead for Service Operations and Information Technology System Administrator, managing desktop support for airline users and utilizing remote access tools. Previous experience includes working as a Telecom Site Engineer at Invisible Link Middle East, focusing on microwave link parameters and familiarity with multiple vendors, as well as serving as a Quality Assurance Analyst at Aspire Services, specializing in software testing methodologies. Khaldoun holds a Bachelor of Engineering in Telecommunication from Jami'at Al-Yarmouk and a Secondary School Certificate from Khaled Bin Al-Waled.