Michael M.

Michael M. is an experienced professional in customer applications support and aviation operations, currently serving as Lead Analyst at SITA since December 2013, where responsibilities include coordinating application troubleshooting and ensuring compliance with Service Level Agreements. Previously held positions at SITA include Senior Analyst and Analyst roles, focusing on customer training and support. Michael's background includes consultancy at Ultra Aviation Services, Flight Operations Specialist at Bahamasair, and various positions in import/export and baggage services at companies like Martinair and American Airlines. An educational foundation in Aviation/Airway Management and Operations from Miami Dade College is complemented by multiple certifications in ITIL, security procedures, and aviation management.