Norhaine Gamil

Norhaine Gamil currently serves as Head of Operations for Eastern Middle East at SITA, a position held since January 2020, while also leading Regional Customer Experience and Continuous Improvement. Prior experience includes various leadership roles at Orange from June 2007 to January 2020, including Head of PMO for Service Implementation and Head of Customer Experience and Service Management for Orange Wholesale Carriers. Earlier in the career, Norhaine held the position of Team Leader of Customer Operations at Xceeed Microsoft, where responsibilities included managing French-speaking customers and mentoring newcomers. Educational qualifications include an ongoing Master of Business Administration from the International Business School of Scandinavia, certifications in Lean Six Sigma Master Black Belt and ISO 90001 Lead Auditor, along with multiple degrees in technical translation and language from esteemed institutions.