Oscar Lira

Oscar Lira currently serves as the Solution Engineer Manager for the Baggage Portfolio at SITA, a position held since August 2023. Prior to this role, Oscar worked at Emirates as a Senior Airport Services Agent, focusing on the requirements of passengers and ensuring compliance with operational procedures from March to August 2023. Oscar's extensive experience at Aeromexico spanned over a decade, from June 2010 to December 2022, where responsibilities included leading the Baggage Strategy and Central Baggage Tracing, developing industry best practices, administering the SITA World Tracer Tool, and serving as the main contact for baggage-related projects with Sky Team and Delta Airlines. Additional roles included Customer Service and Baggage Supervisor, emphasizing teamwork, customer support, and problem resolution for baggage services.