Alex P. is a seasoned professional in technical support and training, currently serving as a Senior Technical Support Analyst at Sitecore since February 2020, where responsibilities include troubleshooting eCommerce applications and collaborating with cross-functional teams. Prior experience includes roles as a Software Training Consultant at Total Expert, focusing on CRM and marketing platform training, and as a Technical Training Instructor at Calabrio, Inc., where Alex facilitated training for Workforce Optimization Software. Alex has also held positions as Implementation Engineer, Level 2 Technical Support Engineer, and Technical Support Engineer at Calabrio, providing in-depth support for various software systems. Earlier career experiences include serving as a Contact Center Supervisor at Electronic Arts and a Workforce Management Analyst at Apple. Alex holds a Bachelor's degree in Individualized Studies in Technical Writing & Communications from Metro State University and an Associate's degree in Networks Management from Minneapolis Business College.
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