Iben Dyrhauge Thomsen

Iben Dyrhauge Thomsen is a seasoned professional in customer success and marketing strategy, currently serving as a Senior Customer Success Manager at Sitecore since February 2019, following a role as a Customer Success Manager. Previous experience includes Customer Engagement Specialist at BEC Financial Technologies, Senior Consultant at DRI Nordic, and Head of Digital at Coast Communications, among others. Iben specializes in driving customer success programs, user adoption, and enablement strategies, with a strong focus on multi-channel marketing, customer journey management, and marketing automation. Educational credentials include a Master's degree in Corporate Communication and various certifications in Agile methodologies and customer journey management.