Marina Kravchenko is a global leader in customer success, service delivery, and escalations, with over 13 years of experience in the SaaS and professional services sectors. Currently, as the Director of Global Escalations at Sitecore, Marina develops incident management protocols and optimizes response plans, while building robust post-incident protocols. Marina has held various roles at Sitecore, including Senior Director, and has played a pivotal role in aligning and implementing global processes. Marina earned an education at Oles Honchar Dnipropetrovsk National University from 2008 to 2013.
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