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Austin Tang

Lead Customer Analyst at Siteimprove

Austin Tang has a diverse work experience spanning different roles and industries. Austin started their career as an Assistant Manager at Hot Topic in 2006 and held this position until 2014. In 2013, they briefly worked as a Rec. 1 Leader at The Garage Youth Center. Austin then transitioned into the tech industry, joining LeadPages as a Senior Technical Support Specialist from 2014 to 2015. Austin was then promoted to the role of Technical Trainer, where they developed and implemented training programs for technical customer support specialists. In this role, they also created customer onboarding materials, leading to increased customer satisfaction and recognition for the company's growth. After that, Austin joined Siteimprove as a Customer Success Operations Manager in 2017. Austin later took on the role of Lead Customer Analyst in June 2019. The end dates for their roles at Siteimprove are unknown.

Austin Tang obtained an Associate's degree in Media Arts and Technology from the Institute of Production and Recording, where they studied from 2008 to 2010. In 2012, they have some experience or affiliation with Fissure Corporation, although no specific degree or field of study was mentioned. Additionally, in 2017, Austin Tang earned a Drip Email Marketing Certification from Leadpages.

Links

Previous companies

Leadpages logo

Timeline

  • Lead Customer Analyst

    June, 2019 - present

  • Customer Success Operations Manager

    December, 2017