Monica Wang is a seasoned Customer Success Manager with extensive experience in marketing and customer engagement across various sectors. At Siteimprove since September 2021 and previously at FusionGrove from October 2015 to May 2021, Monica has demonstrated expertise in overcoming challenges faced by B2B leaders, such as competitive threats and lead conversion. Prior roles include Deputy Department Head of Marketing, Training & Consulting at Volkswagen Finance China and numerous positions in Volkswagen Group China and Mercedes-AMG, where Monica managed integrated marketing campaigns, developed sales support programs, and optimized customer experiences. Monica holds a Bachelor of Commerce degree in Marketing and Management from the University of Otago and has participated in international exchange programs at the University of Toronto and Queen's University.
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