John David Kusaba

John David Kusaba is an accomplished IT professional with extensive experience in executive support and IT engineering. Currently serving as Engineering- Executive/Partner Support at Sixth Street, Kusaba previously held positions at Okta as the Lead Executive IT Support Engineer, where a pioneering Executive IT Support program was launched within three months. At Modern Health, Kusaba implemented new operational processes that improved customer satisfaction by 22% and developed the first IT Knowledge Base. Additional experience includes leading a Tier 1 remote call center at Myovant Sciences and managing IT support for thousands of devices and users at Salesforce. Kusaba's career began as a Technical Trainer at Surgicenter Information Systems and includes various roles in service desk and IT support across multiple organizations, underscoring a strong commitment to enhancing technology services and user experiences. Education culminated in a degree from Trinity Business College in Clinical Medical Assisting.