Sami Genes

Sami Genes has a diverse range of work experience in customer success and account management roles. They currently work as an Enterprise Customer Success Manager at Skilljar, starting in August 2021. Prior to that, they worked at Zift Solutions from 2015 to 2021, progressing from a Senior Account Manager to Director of Customer Success. While at Zift Solutions, Sami managed customer relationships, developed success plans, monitored performance, and implemented strategies for customer growth and adoption.

Before joining Zift Solutions, Sami worked as a Senior Account Manager at The Channel Company from 2013 to 2015, where they collaborated with customers on onboarding and training for a marketing channel technology platform. They also served as an Account Manager at UBM Channel from 2010 to 2013, where they managed syndication programs and developed channel programs to automate marketing for partners.

In 2009, Sami worked as an Applications Administrator at SharedVue, where they managed partner relationships, provided training, and assisted with product implementation. Prior to that, they worked as an Account Assistant at Strategic Insights from 2007 to 2009.

Overall, Sami Genes has a strong background in customer success, account management, and partner relationships, with a proven track record of driving customer success and growth.

Sami Genes completed a Bachelor of Science degree in Business Administration with a focus on Marketing at North Carolina State University's College of Management from 2005 to 2009. Following this, they pursued a Master of Business Administration (MBA) at East Carolina University's College of Business from 2010 to 2012.

In terms of additional certifications, Sami obtained the "Foundations in Customer Education" certification from Skilljar in September 2021, along with the "Skilljar Certified Professional - Basic" certification in the same month and year. Sami also received the "Certified Customer Success Manager (CCSM) Level 1" certification from SuccessHACKER in June 2021 and the "Channel Acceleration Bootcamp, Certified Professional" certification from AchieveUnite in May 2020.