Anni Ylänen

Anni Ylänen is currently a Senior CRM Manager at SkillOnNet, where they manage CRM plans and oversee various market areas. With over 10 years of customer service experience, Anni has held roles including Junior CRM Manager and VIP Account Manager at the same company, as well as Service Supervisor and Service Officer at Airpro Oy. Anni holds a Bachelor's degree in Hospitality Administration/Management from Lapland University of Applied Sciences, earned between 2016 and 2019. Known for exceptional management and communication skills, Anni excels in problem-solving and training.