Naveen Narayanan V

Naveen Narayanan V currently serves as an Account Manager in Customer Success at Skillsoft since April 2024. Prior to this role, Naveen spent over six years at BYJU'S, starting as a Business Development Associate Intern and advancing to positions including Senior Business Development Associate, Assistant Manager in Customer Success, and ultimately Customer Success Manager for Retention. In the latter position, Naveen led a team that achieved a 59% improvement in customer retention and enhanced Customer Lifetime Value through effective recruitment and training initiatives. Naveen also played a pivotal role in driving a 15% reduction in customer churn and a 28% increase in operational efficiency by developing key resources for product onboarding. Naveen earned a Bachelor’s Degree in Electrical, Electronics and Communications Engineering from Kalasalingam University in 2017.