Tracy Hanna

Tracy Hanna is an experienced leader in customer success and program management, currently serving as the Director of Customer Success at Skillsoft since June 2017. Tracy's career includes roles such as Senior Manager of Program Management and Customer Success Enablement, where Tracy led organizational transformations, developed strategic initiatives, and implemented customer support strategies. Prior to Skillsoft, Tracy held various positions at USAble Life, including Supervisor of Enrollment Services and Senior Training Specialist, focusing on client engagement and employee development. Tracy's professional journey began at Travelers, where responsibilities included customer service and training roles, culminating in an extensive background in customer engagement, training, and organizational leadership. Tracy holds a Bachelor of Arts in History from The University of Memphis.