Janaina Miranda

Janaina Miranda's work experience begins in 2004 when they joined TIVIT S/A as an Analyst Pleno. Janaina provided services for Banco Santander, working with internal clients and gaining experience in various banking products. Janaina also supported projects related to knowledge bases and virtual assistants. During their time at TIVIT S/A, they coordinated teams, conducted quality monitoring, provided feedback and performance evaluations, and worked in back-office services. Janaina analyzed causes and identified deficiencies in project implementation to implement improvements.

From 2010 to 2016, Janaina worked at Odebrecht Engenharia e Construção as a Coordenação de atendimento. Janaina'srole involved coordinating a team that provided customer support for engineering systems. Janaina was responsible for preparing and presenting management reports, defining indicators aligned with the organization's strategy, and managing service level agreements. Janaina also handled incident, problem, and change management, maintained the knowledge base, and conducted quality reports and satisfaction surveys. Janaina analyzed causes and identified deficiencies in project implementation to implement improvements.

Janaina's most recent work experience is at Skintec, where they started in 2019 as a Sales Representative Development. No specific end date is provided, indicating that they may still be working in this role.

Janaina Miranda obtained a degree in Gestão Financeira from Universidade Bandeirante de São Paulo. In terms of additional certifications, they completed the Software HubSpot Sales course offered by HubSpot Academy in May 2020. Janaina also has a certification in ITIL, although specific details regarding the institution and attainment date are not provided.