Ivan Timmermans is a Medior Customer Operations Specialist at Skipr since November 2025, bringing a wealth of experience in customer relations and operations management. Previously at Cowboy from September 2022 to November 2025, Ivan oversaw relations with a network of freelance technicians and bike shops across the EU, focusing on administrative and technical processes to enhance partner satisfaction. Ivan also served as an Escalations Specialist, managing escalations and legal threats while ensuring quality control and training for customer service agents. As a Customer Success Expert, Ivan achieved a customer satisfaction score of over 95%. Earlier roles include Door to Door Salesperson at SQPeople and a Marketing Intern at iBeauty, with educational credentials that include a Bachelor's degree in Marketing Multimedia from UC Leuven-Limburg.
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