Mariana Kolonia, Ι-MBA, MSc

Mariana Kolonia, MBA, MSc, currently serves as Support Operations Manager at Skroutz, overseeing customer and merchant support operations since July 2021. Mariana's previous roles at Skroutz include Customer Care Operations Manager and Customer Care Operations Lead, where responsibilities encompassed strategic planning, resource management, process optimization, and performance monitoring. Prior experience includes working as a Senior Advisor in Strategy and Operations at KPMG Greece, with a focus on organizational restructuring, project management, and public sector consulting. Mariana's educational qualifications include a Master's in Law and Economics in Energy Markets and an MBA, along with courses in artificial intelligence, marketing, and design.